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Janitorial Service Report Card

A quarterly evaluation tool for facility managers

Facility Name

Evaluated By

Date

A = Excellent, no issues B = Good, minor gaps C = Acceptable but inconsistent D = Below standard, frequent issues F = Failing

Category	What to Check	Grade
1. Restrooms	Mirrors, fixtures, toilets, floor corners, soap/paper restocked, odor control
2. Floors	Carpet edges along walls, hard floor corners, transition strips, mop streaks, vacuum lines
3. Dusting & Detail	Windowsills, door frames, light switches, cubicle tops, baseboards, vents
4. Trash & Recycling	All cans emptied and relined nightly, recycling sorted, no overflow
5. Breakrooms	Counters wiped, sink clean, appliance exteriors, tables sanitized, floor mopped
6. Consistency	Same quality Monday through Friday, no "good nights" and "bad nights" pattern
7. Communication	Response time to issues, dedicated contact person, proactive updates
8. Staff	Uniformed, identified, follows building protocols, consistent crew (low turnover)
9. Quality Audits	Provider conducts own inspections, shares results, addresses gaps proactively
10. Overall Value	Service matches agreed scope of work, no recurring complaints, worth the investment
Overall Grade

Notes & Specific Issues

What Your Grades Mean

Mostly A's and B's: Your provider is performing well. Share this card with them and address any minor gaps.
Mix of B's and C's: Service is adequate but inconsistent. Have a direct conversation. If grades don't improve next quarter, evaluate alternatives.
C's, D's, and F's: The service is not meeting your facility's needs. It may be time to explore other options.